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Product Support Engineer

Product Support Engineer
Northern Ireland
Up to £35,000
Permanent
PR/002250
nh@centogroup.com
15-09-2021 11:50 AM

Product Support Engineer

Belfast

£35,000 Annually + Fully Remote Working, Pension, Laptop, Perks at Work Scheme, 25 days holiday plus bank holidays

 

 

About the Client:

  • Our client, specialists in the Fire and Security industry, are seeking a hardworking and passionate Product Support Engineer based around the Belfast area to join their Product Support team on a permanent basis.

 

The Role:

  • You will Provide technical support and diagnostics to Engineers and other site-based employees around the UK with a view to resolving as many system faults remotely as possible.
  • You will provision the remote PPM activities on intruder alarm systems and collation of results onwards to the account management and admin functions.
  • To provide system programming and commissioning services, in line with pre-planned roll out plans across Access Control, CCTV, Intruder Alarm & Intercom on the sites that are hosted within the ARC in conjunction with the site-based installation team acting on configuration information provided by the installation teams.
  • To provide ‘go live’ support to the installation / commissioning teams to carry out all necessary acceptance testing to prove a system is fully operational and compliant with the agreed test plan.
  • To provide timely and accurate remote telephone & remote system responses to site based technical issues and resolve as many system problems as possible without the need to send an engineer to the site.
  • To provide timely and accurate remote telephone & remote system responses to site based technical issues and resolve as many system problems as possible without the need to send an engineer to the site.

  

Qualities Required:

  • Previous experience of working at an engineering level with Access Control Systems, Intruder Alarms and / or CCTV systems
  • Previous experience of offering over the phone and remote diagnostics / PPM service
  • Good level of PC skills
  • Understanding of electrical / electronics (relays, voltage, current, etc.)
  • Customer focused with the ability to communicate technical subject matters to non-technical end users or technically capable engineers
  • Organised and able to find field reference material quickly and pull out the required information in a concise manner

 

 

Does this job interest you? Excellent. You can do the following:

 

  • Apply today! Whether you feel you have the right experience or not, we will always help you.
  • Contact Nelson via nh@centogroup.com or you can call them on 0203 793 8867 and 07889 562 509

 

Don’t have your CV? We can still help you. Cento offer Free CV consultancy.

 

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